Essential reading for the healthcare business
Remember me:
Skip Navigation LinksHealthInvestor article
Capita to cut nearly 1,000 NHS jobs following outsourcing contract win

Outsourcing firm Capita is planning to cut nearly 1,000 jobs once it takes on the £400 million primary care support services contract it won from the NHS.

These plans were revealed as part of NHS England’s discussions with unions ahead of the transfer of personnel to Capita in September.

Almost 80% of the employees in the primary care support services division will lose their jobs and 28 of 30 offices will be shut.

Under the terms of the contract Capita take on back-office services such as payments administration and management of clinical records for NHS primary care providers including GPs, opticians, pharmacists and dentists.

The £400 million contract was tendered through a framework that allowed for deals worth up to £1 billion. The difference in value is because the initial contract only covers NHS England but Capita could stand to earn up to £1 billion if NHS Wales or NHS Scotland agree to join the deal.  

The contract will last for seven years with an option to extend for a further three.

NHS England said the deal would create “substantial administrative savings to reinvest in frontline health services, and will form the basis of full consultation with the employees involved”.

Nick Bradley, national officer for Unison, told the Financial Times the job cuts were devastating and put three million patient records at risk. This would be because Capita would be centralising “functions like payments to every GP, pharmacy, dentist and optician in England; responsibility for cancer screening services and all notifications to the public”, he said.

Dr Clive Peedell, leader of the National Health Action Party, also told the Financial Times: “The pursuit of private profit inevitably means staff cuts increasing the welfare bill and reducing spending power in local economies.”

Capita it would not comment until the contract had been finalised.

The contract is the latest in a series of NHS outsourcing deals as part of a drive to save costs.

In May, Capita also won a 10-year, back-office support contract with Central London Community Healthcare NHS Trust worth £80 million.

Related articles:

Posted on: 03/08/2015

Latest news stories

Private equity house Livingbridge is on the verge of acquiring a 30% stake in home care provider Helping Hands, HealthInvestor UK understands.
Around 1.3 million NHS employees are in line for a pay increase of 6.5% or more over three years, it has been confirmed.
Auckland-based ehealth software company Orion Health has been commissioned by the four health boards in the North of Scotland – NHS Highland, NHS Grampian, NHS Orkney and NHS Shetland – a to build a new web-based portal.
Jeremy Hunt has indicated that a cap on social care costs paid by individuals may be pending, after saying that dementia sufferers should not be hit by ‘punitive’ costs.
Group operating profit fell 6% at Mears Group to £39.2 million, compared with £41.9 million in 2016, the results for the year to 31 December 2017 show.


Christie + Co

my images

interview: Adrian Stevensen
One Healthcare CEO Adrian Stevensen tells Ploy Radford how the new provider is overcoming the barriers to entry in the UK private hospital market
Read more

private finance initiative

The collapse of Carillion may have scuppered PF2's chances of survival. Mark Hellowell investigates
Read more

HealthInvestor blog
Spire’s new boss has unveiled his plans to restore the hospital group’s ailing fortunes and share price

Click here to view the Editor's blog

... is a problem halved? Clare Connell and Ryan Perrott analyse whether the Shared Lives scheme is the most effective method for moving more care into the community
Pauline Issard recounts how she harnessed technology to combat frustrations with equine health issues
BGF has backed a one-of-a-kind business bridging the gap between hospitals with blocked beds and social care providers
A new IVF clinic from the team behind CREATE Fertility plans to make treatment more affordable, transparent and accessible, with a ‘shoebox’ technique at its core. Sarah Williams speaks to abc ivf chief executive Praful Nargund
The collapse of Carillion may have scuppered PF2’s chances of survival. Mark Hellowell investigates

Click here to search all feature articles