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Care home residents’ satisfaction at four year high

UK care home residents are at their most satisfied in four years, a survey has found.

Ipsos MORI polled 20,000 residents across almost 1,000 homes and 37 providers in its ‘Your care rating’ poll, with average satisfaction scores at 878 out of 1,000.

Satisfaction is highest in South Yorkshire, where the overall performance rating average was 917, while County Durham and Teeside came second with an average score of 903.

The finding comes amid widespread fears across the care sector that future quality of care will struggle as the sector deals with the national living wage (NLW) increase and local authority spending cuts.

The ‘Your care rating’ survey has 28 questions in total and is compiled with input from care home operators, care home residents, the National Care Forum (NCF), Care England and Julienne Meyer of My Home Life and City University.

‘Your care rating’ chairman Douglas Quinn (pictured) said: “The care home sector often receives a negative perception, but the latest findings paint a broadly positive state of the care homes we surveyed. The 2015 ‘Your care rating’ survey shows that most care homes are doing a very good job but we must not be complacent."


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Posted on: 11/02/2016

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