Bupa is expanding its range of dental insurance benefits to include virtual dental assessments, and remote emergency support.

The enhanced dental insurance benefits will give customers different options to access oral care and encourage patients to seek dental care treatment they need, without leaving home.

The virtual services will allow customers to have their oral health reviewed from home using camera and video technology. They will send in images and videos through the service, and a dentist will review them and build a personalised assessment report based on individual oral health risks and offer suggested care and treatment options.

Dental insurance customers who are midway through treatment or have an emergency, can also access remote emergency dental support. Consultations will be available either by telephone or a video appointment, even if they are not currently registered with a Bupa Dental Care dentist. This service is complimentary for Bupa insurance customers and does not impact benefit limits.

The guidelines for the reopening of practices requires dentists to implement safety measures to keep patients and dentists Covid-safe. This includes all patients, clinical and practice teams wearing enhanced PPE to minimise the risk of cross-contamination during treatments.

Richard Norris, director of Bupa dental insurance said: “We have seen demand for remote access services expand exponentially during Covid-19, and we are continuing to look at ways that we can provide continued care for our customers. We have introduced these new dental insurance benefits to ensure customers don’t delay seeking help for dental health worries, because it means leaving home to get help or having difficulty getting a face-to-face appointment.  Whatever the dental concern, whether emergency or routine, we want to help our patients get the care they need.

Date published: July 22, 2020

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