Mediscan Diagnostic Services
Image from Mediscan Diagnostic Services’ website

The Care Quality Commission has told Mediscan Diagnostic Services to make urgent improvements to the quality of its diagnostic and screening core service at its Manchester location and at its Mediscan Centre in Oldham.

Mediscan Diagnostic Services delivers a range of services including ultrasound scanning, endoscopy procedures including sigmoidoscopy, colonoscopy and gastroscopy, audiology and physiotherapy

The CQC carried out an unannounced focused inspection of the services in April after receiving “information of concern” about the safety and quality of the services.

Inspectors visited the main locations in Manchester and Oldham, as well as some of the five satellite clinics based in Ashton Under-Lyne, Middleton, Heywood, Cheetham Hill and the mobile endoscopy unit in Bradford.

Inspectors rated both locations Inadequate overall and imposed urgent conditions that forbid any invasive diagnostic procedures involving the insertion of instruments into the body, including, but not limited to, all types of endoscopy gastroscopy, colonoscopy and all invasive ultrasound scans.

Improvements are also required in infection prevention and control, equipment maintenance, staff competencies, leadership and governance, and management systems.

The CQC’s chief inspector of hospitals, Ted Baker, said: “At the time of our inspection of Mediscan Diagnostic Services Limited, we found a number of serious concerns relating to patient safety. To ensure the provider focuses their attention on the areas of improvement we identified, we have imposed urgent conditions upon the location.

“Inspectors saw staff providing ultrasound scans in the clinics wearing aprons and masks. However, they did not see that staff changed personal protective equipment between patients which is an infection risk.

“We found unsafe equipment, equipment which had exceeded its re-test date and electrical equipment which had not been safety tested which could result in patient harm.

“Following our inspection, we gave Mediscan feedback of our findings, and made clear those concerns which required an urgent response. Mediscan Diagnostic Services Limited knows what it must do to ensure it improves its services.

“In the meantime, we will work with local stakeholders and continue to monitor the service closely. We can confirm our inspectors returned to Mediscan Diagnostic Services Limited in June and will publish our findings in due course along with any further action we may have considered.” 

Date published: July 16, 2021

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