Doctorlink, the online triage provider to the NHS, has reported accelerated user growth during the first half of 2020. The digital triage, video and phone consultation service increased its active user base by 148% between January and June, as well as growing the total number of NHS GP surgeries using the platform by 278%.

Doctorlink is now available to more than 12.5 million NHS patients through 1,500 GP surgeries.

Compared to the last six months of 2019, the number of unique online symptom assessments – known as ‘traversals’ – more than doubled. The digital triage provider also recorded a 587% increase in online repeat prescription requests.

Doctorlink was already in a period of accelerated user acquisition at the end of last year, reporting a 200% increase in active users in the fourth quarter. The company also increased its reach in GP surgeries by a third between September 2019 and June 2020.

In March, the Doctorlink platform was selected by the NHS to provide both online triage and video consultations during the Covid-19 pandemic.

Rupert Spiegelberg, chief executive of Doctorlink said: “While these figures show that Covid-19 created a significant shift towards patient acceptance of online triage solutions, they also demonstrate that large numbers of patients were adopting and benefitting from these tools in the months before the pandemic reached the UK.

“Following Matt Hancock’s recent announcement that the NHS should be working towards a digital-first model of patient care, we are anticipating a continuation of this growth. Looking ahead, we are also working to extend our reach to support public and private healthcare providers around the world.”

Date published: August 10, 2020

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