Q doctor
Image from Q doctor’s website

Digital triage provider eConsult Health has acquired video consultation and SMS platform Q doctor.

Q doctor provides a platform to bring doctors and patients together using video and SMS, as well as a virtual desktop application for health practitioners to increase efficiency. It gained NHS approval in 2018 and supplies nearly 500 GP surgeries. It has also gained a foothold in urgent and emergency care and outpatients at sites across the UK.

eConsult allows patients to submit their symptoms or requests to their own GP electronically and offers round-the-clock NHS self-help information, signposting to services, and a symptom checker. eConsult stated that it caters to 3,330 GP surgeries and has been used to complete more than 13 million online consultations. Its eTriage platform for urgent and emergency care is used at nine hospitals including Worthing & St Richards in Western Sussex.

Dr Murray Ellender, chief executive of eConsult said: “By extending our offer to include video and SMS we are continuing to deliver on our mission to support the UK’s hard-working GPs who are under great pressure at the same time as improving access for patients across the country.”

Q doctor’s founder and chief executive Dr Chris Whittle has been appointed to eConsult’s executive leadership team and his team will become part of eConsult, which is based in Canary Wharf in London. 

Whittle said: “After nearly two years of successfully partnering with eConsult to deliver our combined service to GP surgeries across the country, this decision was a natural and exciting one as it gives our customers a much stronger, combined offering. Murray and the team share our core values and our determination to transform digital healthcare.”

eConsult Health was advised by financial services firm Anthem Corporate Finance and law firm Ashfords.

Last October, eConsult secured a £7 million investment from Gresham House Ventures and Calculus Capital to fuel the company’s expansion into the secondary care market.

Date published: May 25, 2021

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