Pet care business Pets at Home Group has acquired The Vet Connection (TVC), a large independent veterinary telehealth firm providing round-the-clock veterinary telehealth advice, triage and ancillary services to customers via remote phone, web chat and video consultations.

Founded in 2002, TVC stated it conducts more than 90,000 consults annually. Operating predominantly through business-to-business relationships, TVC partners with pet insurers, veterinary practices, retailers, charities and animal pharmaceutical companies in the UK and overseas to provide telehealth services for their end customers via a white-label service. The company also has a subscription-based direct-to-consumer service, PetGP.

Lincoln International acted as exclusive financial advisor to The Vet Connection.

Matthew Lee, managing director at Lincoln International, said: “Covid-19 has demonstrated a growing need for telehealth offerings, whether direct-to-consumer or in support of insurance or other business-to-business pet channel partners. Telehealth’s role in providing pet owners with flexible on-demand access to veterinary care and advice, alongside traditional physical practice, is clear and is only going to accelerate from here. Pets at Home recognised this trend and saw the synergies from bringing TVC into their pet care ecosystem, to create their own in-house platform and enhance both their retail and veterinary offerings.”

Date published: December 3, 2020

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